General Terms and
Conditions for Accommodation Contract

• The Accommodation Contract and related contracts to be concluded between our Hotel and the Guest shall be based on this Contract under the following terms and conditions of our Contract. Any matter not stipulated in this Contract shall be governed by laws and regulations (“laws and regulations,” or those based on laws and regulations. The same shall apply hereinafter) and/or generally established practice.
• When our Hotel has agreed to conclude a Special Contract without conflicting with laws and regulations and established practice, the said Special Contract shall prevail.

• The Guest who intends to apply to our Hotel for an Accommodation Contract will be required to provide our Hotel with the following particulars:
  • Name(s)of Guest(s) to be registered;
  • Date(s)scheduled for overnight stay and estimated time of arrival;
  • Accommodation charge; and
  • Other information considered necessary by our Hotel.
• In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the dated escribed in Paragraph (2) of Clause 2.1 hereof, our Hotel shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.

• The Accommodation Contract shall be considered to have been concluded at the time when our Hotel has accepted the application described in the preceding Article, unless our Hotel has certified that our Hotel has not accepted the said application.
• When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by our Hotel shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.
• The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 19 have arisen, to penalty and then to compensation money in this order. If there is any balance left it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
• In the case that the Application Money described in Clause 3.2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where our　Hotel has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.

• Notwithstanding the provision of Clause 3.2 of Article 3, there are cases where our Hotel accept a Special Contract which does not require payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.
• When accepting an application for an Accommodation Contract, in the case that our Hotel fails to request payment of the Application Money specified in Clause 3.2 of Article 3, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.

• Our Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

The following are cases where our Hotel will not accept the conclusion of the Accommodation Contract. However, this paragraph does not mean that our Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

• When application for accommodation is not based on this Contract.
• When there is no room available due to full occupancy.
• When the Guest seeking accommodation is considered likely to behave in violation of the provisions of laws and regulations, public order or good public morals.
• When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c):

  a. The organized gang group defined in Item 2 of Article 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter called the “gang group”), gang member defined in Item 6 of Article 2 of such law (hereinafter called the “gang member”), semi-regular members of gang group or persons who have relationship with the gang member and other antisocial forces;

  b. When the gang group or the gang members are associates of corporations or other bodies to control business activities; or

  c. When corporate body has persons who have relationship with the gang members.

• When the Guest seeking accommodation behaves extremely in a mischievous way against other hotel guests.
• When the Guest seeking accommodation is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as “patient, etc. of specified infectious disease”).
• When the Guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview (excluding cases where the Guest seeking accommodation requests the removal of social barriers pursuant to the provisions of Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act on Promotion of Elimination of Discrimination on the Basis of Disability (Act No. 65 of 2013) (hereinafter referred to as the “Act on Elimination of Discrimination against Persons with Disabilities”)).
• When the Guest seeking accommodation has repeatedly makes a request to our Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.
• When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel.
• When the provisions of Items 1 and 2 of Article 5 of Tokyo Metropolitan Hotel Business Law Enforcement Ordinance are applicable.

• Guest seeking accommodation has may request our Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

• The Guest may request our Hotel to cancel the Accommodation Contract.
• In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel has requested payment of the Application Money by prescribing the date due for such payment under the provision of Clause 3.2 of Article 3, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specified in the Attached Table II, but in the case that our Hotel has accepted a Special Contract described in Clause 4.1 of Article 4, this provision shall be applied only to the case where our Hotel has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
• In the case that the Guest does not arrive by 6:00 p.m. on the day of an overnight stay without informing our Hotel of a delay (or after the lapse of 2 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.

• The following are cases where our Hotel may cancel the Accommodation Contract. However, this paragraph does not mean that our Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
  • When the Guest is considered likely to behave in violation of the provisions of laws and regulations, public order or good public morals, or he/she is considered to have behaved in such a manner.
  • When the Guest is clearly considered to be corresponding to the following (a) to (c).

    a. Gang group, gang group semi-regular members or gang member related persons and other antisocial forces.

    b. When a corporate body or other organization where gang groups or gang members control business activities.

    c. In a corporate body which has persons relevant to gang member in its board member.

  • When the Guest in accommodation behaves extremely in a mischievous way against other hotel guests.
  • When the Guest is a patient, etc. of specified infectious disease.
  • When a violent action is carried out, or demanded a burden beyond reasonable purview in regard to having accommodation (except when the Guest requests the removal of social barriers as provided in paragraph 2 of Article 7 or paragraph 2 of Article 8 of the Act on Elimination of Discrimination against Persons with Disabilities).
  • When the Guest repeatedly makes a request to our Hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
  • When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel.
  • When the provisions of Items 1 and 2 of Article 5 of Tokyo Metropolitan Hotel Business Law Enforcement Ordinance are applicable.
  • When the Guest smokes inside our Hotel or vandalizes fire protection facilities, or does not comply with the matters prohibited by our Hotel (limited only to those matters necessary for fire prevention) among the rules of use prescribed by our Hotel.
• In cases where our Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been offered to the Guest shall not be receivable.

• In the event that our Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

• The Guest shall register the following particulars at the front desk of our Hotel:
  • Name, address and contact information of the Guest.
  • Nationality and passport number for a foreign guest who does not have a domicile in Japan.
  • Other particulars considered necessary by our Hotel.
• All Guests who have foreign nationalities and do not reside in Japan shall show their passports and leave a photocopy of them at the Front Desk.
• In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler’s checks, accommodation coupons, credit card, etc., he/she shall show them at the time of registration described in Clause 8.1 hereof.

• The time allowed for the Guest to use the guest room of our Hotel shall be from 3:00 p.m. till 11:00 a.m. of the following morning, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.
• Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel may accept the use of the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required as specified below.
  • Up to 3 hours in excess of the prescribed hours: 30% of the room charge
  • Up to 6 hours in excess of the prescribed hours: 50% of the room charge
  • 6 hours or more in excess of the prescribed hours: Full amount equal to the room charge

While staying in our Hotel, the Guest will be required to comply with the Rules of Use posted inside our Hotel as prescribed by us.

• The business hours of principal facilities in our Hotel shall be notified in detail by the tablet as provided in guest room and displays at major points in our Hotel.
• The service hours described in Clause 11.1 may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.

• The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in the Attached Table I.
• Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by our Hotel, such as traveler’s check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our Hotel or is charged by our Hotel.
• In the case that the Guest has not stayed at our Hotel at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.

• Guest rooms occupied by a guest for two or more consecutive nights shall be cleaned each day as a rule.
• Even if the Guest refuses the cleaning of his/her guest room, we shall clean the guest room at least once every three (3) days for the purpose of keeping such guest room in a sanitary condition, provided that if we deem it necessary to clean such guest room, we may clean such guest room at any time.
• Guest shall not refuse the cleaning of guest room stipulated in the preceding Clause 13.2.
• Regardless of the preceding Clauses 13.1 and 13.2, it is allowable for us not to clean the guest rooms for more than three (3) days with reasonable reason.

• In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.
• Our Hotel is covered by the Hotel liability insurance to cope with emergencies in the case of fire, etc.

• Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, our Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
• Notwithstanding the provision of Clause 15.1, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.

• When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise, we shall compensate for the damage up to the maximum amount of 150,000 yen.
• When the Guest has brought into our Hotel articles, cash and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, in which case we shall compensate for the loss or damage up to the maximum amount of 150,000 yen unless we are intentionally or negligently responsible for such loss or damage.

• When the baggage of the Guest has arrived at our Hotel prior to his/her arrival, our Hotel will keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.
• In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, our Hotel shall ask the owner of such items for his/her instructions when the owner has been identified. However, when there are no instructions from the owner or the owner has not been identified, our Hotel shall handle it according to the Lost Property Act and any other laws and regulations.
• If drink, food, or any other article judged by our Hotel to be unhygienic is left behind, our Hotel will promptly dispose of such article without notice to the Guest.
• The responsibility of our Hotel regarding the custody of the Guest’s baggage or personal belongings in the case of Clause 17.1 and/or 17.2 of this Article shall conform to the provision of Clause 16.1 of Article 16 in the case of Clause 17.1 of this Article and conform to the provision of Clause 16.2 of Article 16 in the case of Clause 17.2 of this Article.
• Any expense required for disposing of, storing, or sending the article left behind shall be borne by the Guest.

• When the Guest uses the parking area of our Hotel, our Hotel only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel has been asked to keep the key to the vehicle. However, our Hotel shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.

• In the case that our Hotel has suffered damage due to the intention or fault of the Guest, the Guest will be required to compensate to our Hotel for the said damage.
• As our Hotel premises are all non-smoking areas, when the Guest smoking is confirmed in the guest rooms, the guest shall bear the charges for cleaning the guest room and liability for the suspension of guest room sales pursuant to the provisions of the Attached Table III.

• These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and the English, the Japanese version shall prevail.

• Litigation arising from the Terms and Conditions for Accommodation Contract shall be resolved in the courts in the jurisdiction of our Hotel and in accordance with Japanese laws and regulations.

• These Terms and Conditions fall under the category of standard terms of contract (teikei-yakkan) under the Civil Code of Japan, and any part of these Terms and Conditions may be amended by us in accordance with the provisions of the Civil Code if such change is beneficial to the members or necessary for a reasonable purpose.
• Amendments to these Terms and Conditions shall be posted on the company’s designated website and shall apply from the effective date. In the event that these Terms and Conditions are amended, a document or a tablet terminal containing the details of the amendments shall be available in the guest room.