General Terms and
Conditions for Accommodation Contract

Article1 – Scope of Application
  • The Accommodation Contract and related contracts to be concluded between our Hotel and the Guest shall be based on this Contract under the following terms and conditions of our Contract. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.
  • When our Hotel has agreed to conclude a Special Contract without conflicting with ordinance and established practice, the said Special Contract shall prevail.
Article2 – Application for an Accommodation Contract
  • The Guest who intends to apply to our Hotel for an Accommodation Contract will be required to provide our Hotel with the following particulars:

    Name(s)of Guest(s) to be registered;

    Date(s)scheduled for overnight stay and estimated time of arrival;

    Accommodation charge; and

    Other information considered necessary by our Hotel.

  • In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the dated escribed in Paragraph (2) of Clause 2.1 hereof, our Hotel shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.
Article3 – Conclusion, etc. of the Accommodation Contract
  • The Accommodation Contract shall be considered to have been concluded at the time when our Hotel has accepted the application described in the preceding Article, unless our Hotel has certified that our Hotel has not accepted the said application.
  • When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by our Hotel shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.
  • The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
  • In the case that the Application Money described in Clause 3.2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where our Hotel has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.
Article4 – Special Contract Requiring Non-Payment of the Application Money
  • Notwithstanding the provision of Clause 3.2 of Article 3, there are cases where our Hotel accept a Special Contract which does not require payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.
  • When accepting an application for an Accommodation Contract, in the case that our Hotel fails to request payment of the Application Money specified in Clause 3.2 of Article 3, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.
Article5 – Refusal of the Conclusion of the Accommodation Contract

The following are cases where our Hotel will not accept the conclusion of the Accommodation Contract:

  • When application for accommodation is not based on this Contract.
  • When there is no room available due to full occupancy.
  • When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.
  • When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c):

    a. The organized gang group defined in Item 2 of Article 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter called the “gang group”), gang member defined in Item 6 of Article 2 of such law (hereinafter called the “gang member”), semi-regular members of gang group or persons who have relationship with the gang member and other antisocial forces;

    b. When the gang group or the gang members are associates of corporations or other bodies to control business activities; or

    c. When corporate body has persons who have relationship with the gang members.

  • When the Guest seeking accommodation behaves extremely in a mischievous way against other hotel guests.
  • When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease.
  • When the Guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview.
  • When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel.
  • When the provisions of Items 1 and 2 of Article 5 of Tokyo Metropolitan Hotel Business Law Enforcement Ordinance are applicable.
Article6 – The Guest’s Right to Cancel the Contract
  • The Guest may request our Hotel to cancel the Accommodation Contract.
  • In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel has requested payment of the Application Money by prescribing the date due for such payment under the provision of Clause 3.2 of Article 3, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specified in the Attached Table II, but in the case that our Hotel has accepted a Special Contract described in Clause 4.1 of Article 4, this provision shall be applied only to the case where our Hotel has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
  • In the case that the Guest does not arrive by 6:00 p.m. on the day of an overnight stay without informing our Hotel of a delay (or after the lapse of 2 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.
Article7 – The Right of Our Hotel to Cancel the Contract
  • The following are cases where our Hotel may cancel the Accommodation Contract:
    • When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.
    • When the Guest is clearly considered to be corresponding to the following (a) to (c).

      a. Gang group, gang group semi-regular members or gang member related persons and other antisocial forces.

      b. When a corporate body or other organization where gang groups or gang members control business activities.

      c. In a corporate body which has persons relevant to gang member in its board member.

    • When the Guest in accommodation behaves extremely in a mischievous way against other hotel guests.
    • When the Guest is clearly considered to be a patient with an infectious disease.
    • When a violent action is carried out, or demanded a burden beyond reasonable purview in regard to having accommodation.
    • When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel.
    • When the provisions of Items 1 and 2 of Article 5 of Tokyo Metropolitan Hotel Business Law Enforcement Ordinance are applicable.
    • When the Guest smokes inside our Hotel or vandalizes fire protection facilities, or does not comply with the matters prohibited by our Hotel (limited only to those matters necessary for fire prevention) among the rules of use prescribed by our Hotel.
  • In cases where our Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been offered to the Guest shall not be receivable.
Article8 – Registration of Accommodation
  • The Guest shall register the following particulars at the front desk of our Hotel:
    • Name, age, sex, address and occupation of the Guest.
    • Nationality, passport number, place entered and date entered, in the case of a foreign guest.
    • Scheduled date and time of departure.
    • Other particulars considered necessary by our Hotel.
  • All Guests who have foreign nationalities and do not reside in Japan shall show their passports and leave a photocopy of them at the Front Desk.
  • In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler’s checks, accommodation coupons, credit card, etc., he/she shall show them at the time of registration described in Clause 8.1 hereof.
Article9 – Time Allowed for Use of the Guest room
  • The time allowed for the Guest to use the guest room of our Hotel shall be from 3:00 p.m. till 11:00 a.m. of the following morning, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.
  • Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel may accept the use of the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required as specified below.
    • Up to 3 hours in excess of the prescribed hours: 30% of the room charge
    • Up to 6 hours in excess of the prescribed hours: 50% of the room charge
    • 6 hours or more in excess of the prescribed hours: Full amount equal to the room charge
Article10 – Compliance of the Rules of Use of the Hotel

While staying in our Hotel, the Guest will be required to comply with the Rules of Use posted inside our Hotel as prescribed by us.

Article11 – Business Hours
  • The business hours of principal facilities in our Hotel shall be notified in detail by the tablet as provided in guest room and displays at major points in our Hotel.
  • The service hours described in Clause 11.1 may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.
Article12 – Payment of Charges
  • The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in the Attached Table I.
  • Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by our Hotel, such as traveler’s check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our Hotel or is charged by our Hotel.
  • In the case that the Guest has not stayed at our Hotel at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.
Article13 – Responsibility of Our Hotel
  • In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.
  • Our Hotel is covered by the Hotel liability insurance to cope with emergencies in the case of fire, etc.
Article14 – Handling in Case the Guest Room Contracted Is Not Available
  • Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, our Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
  • Notwithstanding the provision of Clause 14.1, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.
Article15 – Handling of Checked Articles, etc.
  • When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise we shall compensate for the damage up to the maximum amount of 150,000 yen.
  • When the Guest has brought into our Hotel articles, cash and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, in which case we shall compensate for the loss or damage up to the maximum amount of 150,000 yen unless we are intentionally or negligently responsible for such loss or damage.
Article16 – Custody of the Baggage or Personal Belongings of the Guest
  • When the baggage of the Guest has arrived at our Hotel prior to his/her arrival, our Hotel will keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.
  • In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, our Hotel shall ask the owner of such items for his/her instructions when the owner has been identified. However, when there are no instructions from the owner or the owner has not been identified, our Hotel shall handle it according to the Lost Property Act.
  • The responsibility of our Hotel regarding the custody of the Guest’s baggage or personal belongings in the case of the preceding Paragraphs shall conform to the provision of Clause 15.1 of Article 15 in the case of Clause 16.1 of this Article and conform to the provision of Clause 15.2 of Article 15 in the case of Clause 16.2 of this Article.
Article17 – Responsibility for Parking

When the Guest uses the parking area of our Hotel, our Hotel only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel has been asked to keep the key to the vehicle. However, our Hotel shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.

Article18 – Responsibility of the Guest
  • In the case that our Hotel has suffered damage due to the intention or fault of the Guest, the Guest will be required to compensate to our Hotel for the said damage.
  • As our Hotel premises are all non-smoking areas, when the Guest smoking is confirmed in the guest rooms, the guest shall bear the charges for cleaning the guest room and liability for the suspension of guest room sales pursuant to the provisions of the Attached Table III.
Article19 – Governing Language

These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and the English, the Japanese version shall prevail.

Article20 – Jurisdiction and Applicable Laws

Litigation arising from the Terms and Conditions for Accommodation Contract shall be resolved in the courts in the jurisdiction of our Hotel and in accordance with Japanese law.

Article21 – Amendment to the Terms and Conditions
  • These Terms and Conditions fall under the category of standard terms of contract (teikei-yakkan) under the Civil Code of Japan, and any part of these Terms and Conditions may be amended by us in accordance with the provisions of the Civil Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • Amendments to these Terms and Conditions shall be posted on the company’s designated website and shall apply from the effective date. In the event that these Terms and Conditions are amended, a document or a tablet terminal containing the details of the amendments shall be available in the guest room.

Attached Table I
Calculation Method for Accommodation Charges (Ref. Clause 12.1 of Article 12)

Total amount to be paid by the Guest Accommodation Charges (i) Basic Accommodation Charge
(ii) Service Charge (10%)
Extra Charges (iii) Meals, Drinks and other Expenses
(iv) Service Charge (other than Room Service)(10%)
(v) Service Charge for Room Service(15%)
Taxes (vi) Consumption Tax
(vii) Tokyo Accommodation Tax

Attached Table II
Cancellation Charge for Hotel (Ref. Clause 6.2 of Article 6)

Individual
1 to 5
Group
6 or more
No show 100% 100%
Arrival Day 100% 100%
1 Day Prior to Arrival Day after 3:00 p.m. 100% 100%
1 Day Prior to Arrival Day before 3:00 p.m. 100%
7 Days Prior to Arrival Day 50%
14 Days Prior to Arrival Day 30%
20 Days Prior to Arrival Day 20%
Remarks:
  • The percentages signify the cancellation charge to the Basic Accommodation Charges.
  • When the number of days contracted are reduced, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened.
  • When part of a group booking (for 6 persons or more) is canceled, the cancellation charge shall not be charged for persons in the booking equivalent to 10% (with fractions rounded up) of the total number of persons if cancellation is made 10 days prior to occupancy (when accepted less than 10 days prior to the occupancy, as of the date).

Attached Table III
Charges for cleaning and liability for the suspension of guest room sales due to smoking in the guest room (Ref. Clause 18.2 of Article 18)

Charges for cleaning due to the guest room 30,000 yen per room
Charge for suspension of guest room sales due to the guest room 20,000 yen per day of suspension of guest room sale
Remarks:
  • The number of days that guest room sales are suspended shall be decided by the Hotel, provided that such number of days shall be less than ten (10) days.
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