For COVID-19 Protection.

To all our Customers and Guests.
Thank you for choosing The Kitano Hotel Tokyo.
We are taking precautions to prevent the further spread of Covid-19.
We apologize for any inconvenience and we thank you for your understanding and cooperation.

Preventive Measures

  • The staff

    All our staff is wearing masks all the time.

    Frequent washing of hands, gargling etc as recommended by the authorities.

    Staggering work hours.

    Body temperature and physical condition check every day of all staff.
    Staff in poor health are asked to refrain to go to work.

    Refraining from unnecessary outing, meetings and events, business trips or travel.

  • Accommodation and services

    When possible, we assign rooms far from each other for our guests’ safety.

    We recommend room service.

    We use gloves when taking care of your luggage.

    We keep a safety distance from our customers when dealing in person.

    Installation of plastic screens to block droplets.

  • Cleaning of common areas and private rooms

    Installation of alcohol disinfectant in various parts of the building.

    Regular ventilation of the hall and guest rooms.

    Enhanced cleaning including regular disinfection of the hall and guest rooms (EV, doorknobs, handrails etc).

    Frequent ventilation by opening windows.

    Installation of an air purifier in each room.

    Correct disposal of used masks.

    Reduction as much as possible of the number of items that could be touched by a number of people.

  • Bedding

    Our Hotel uses “Airweave” mattresses made of a breathable, completely washable and mites and fleas repellent material.

    Custom made pillowcases that keep sweat and hair out.
    * For details please see “Clean Bedding

  • Restaurants and Facilities

    Body temperature measurement when entering the premise.

    Reduction of the number of seats and leaving more space between customers.

    A group of 5 or more people will be asked to sit separately.

    Thorough cleaning and disinfection of chairs, tables and equipment after use by each customer.

    We will cover your meal and not touch the plate directly.

    Regular ventilation.

    Installation of air purifiers.

    Installation of plastic screens to block droplets.

    Use of the gym by hotel guests is suspended.

In addition to the above-mentioned measures, we follow the Tokyo Metropolitan Government “Check Sheet for Preventing the Spread of Coronavirus Infectious Diseases file-pdf” and we operate in accordance to the Japan Hotel Association “Guidelines for Preventing the Spread of Coronavirus Infectious Diseases in the Hotel Industry file-pdf“.

Clean Bedding

Our concept at The Kitano Hotel Tokyo is “Comfort”, that is why we selected materials taking into consideration the effects on the body.
For the interiors and furniture of guest rooms, to suppress the generation of chemical substances as much as possible, natural and F ☆☆☆☆ (Four stars: highest standard of formaldehyde grade) materials are used.
One of them is part of the “Clean Bedding” initiative in collaboration with Airweave and Lofty.

  • airweaveMattress using Airweave “airfiber®”

    Popular with athletes, Airweave mattress’ gentleness to the body is guaranteed due to its excellent pressure distribution and resilience technology. On top of that, it is unrivalled in terms of “cleanliness”.

    1. Outstanding breathability
    Airweave mattresses use airfiber® a three dimensions entwined air fiber.
    airfiber® is made of air up to more than 90%, that is why it has excellent breathability so that you can sleep comfortably even on a hot summer night.
    The sweat of the sleeping person does not get stuffy, and the moisture does not stay inside, so there is no need to worry about becoming a hotbed for fleas, mites, and mold.
    There is no stuffiness caused by sweat and the moisture does not stay inside, so there is no need to worry about fleas, mites, and mold.
    2. A washable mattress
    Regular mattresses are difficult to separate from the cover and washed thoroughly: sweat, vomit, bed bugs, etc. penetrate inside and cannot be cleaned.
    But Airweave mattresses can be washed with water, including the cover and inner materials.
    In the current sanitary emergency, it is wonderful to be able to clean, disinfect, and sterilize mattresses after a person with Covid-19 used it.
    (Example) Fujita Medical University Okazaki Medical Center file-pdf
    3. Eco product
    A normal mattress that cannot be cleaned will be discarded.
    What’s more, mattresses with springs cannot be incinerated as they are, but Airweave mattresses are made of a resin material in which polyethylene fibers are entwined, so they can be recycled into plastic products and do not use energy for disposal.
    1 Back Type Pillow


    “LOFTY Pillow Luxe”, a custom product for The Kitano Hotel, made by Lofty, a brand specializing in pillows.
    The inner material is Washlon cotton: it has more volume and better cushioning properties compared to general polyester cotton.
    It is a 1-back type pillow that can be used for various purposes such as as a backrest or stabilizing pillow for resting on your side before sleeping.

    Stain-proof pillowcase
    Our Hotel uses a custom-made pillowcase made of water-repellent V5 treated material. It has water-repellent, oil-repellent, stain-proof, and antistatic effects, therefore the inside is kept clean.
    The Kitano Hotel Tokyo aims to make the customers feel like they are staying at a brand-new hotel each time. We are confident that you will enjoy a good night rest here.

Attention Customers

We would like to express our deepest sympathy to the affected people and their families.
We are extremely grateful to everyone who is making efforts to prevent the spread of infection at medical institutions and public institutions on a daily basis.
In regards of the current situation, in order to minimize the risk of infection for other customers and employees, we kindly ask all our customers for their cooperation.

  • If you have a fever or are not feeling well, please refrain from visiting the hotel.

  • We will check your body temperature at check-in and when entering the facilities and restaurants in the hotel.

  • We apologize for the inconvenience, but please refrain from entering the hotel if your temperature is above 37.5 degrees.

  • Please wear a mask and disinfect your hands with the disinfectant installed in the hotel.

  • If you feel any change in your physical condition while staying at the hotel, please inform the staff.

  • Guests are requested to fill in a physical condition check sheet upon arrival.

  • At the facilities and restaurants in the hotel, we may ask you to sit separately in case of a group of 5 or more people.

  • Please avoid speaking in a loud voice and cover your mouth and nose when coughing or sneezing.

When reserving a room

If you manifest any symptoms such as poor physical condition or fever between the day of the reservation and the day of check-in, you will not be charged a cancellation fee.

Even if you made a reservation, if you get a temperature measurement result of 37.5 degrees or higher at check-in, you will be asked to rest for a certain period of time and then measure the temperature again. We apologize for the inconvenience, but we can not allow guests with a high body temperature in. In that case, no cancellation fee will be charged.

If you have been outside of Japan within 14 days of your arrival date, please contact us by the day before of your arrival date.

We apologize for the inconvenience it may cause our customers and we appreciate your understanding and cooperation.
We hope that the emergency of the new coronavirus infection will be resolved as soon as possible,
and in the meanwhile all employees will continue to strengthen their countermeasures.
To all our customers, please take care and stay safe.

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